Service CRM
Isn’t it important for your business to provide current information to your customers? The faster you provide your customers with the latest on your products & services, the faster they sell. With Internet, you do not spend time & money on re-designing the whole advertisement – you simply add the latest & remove the old content. Search Engines: Making the Information Quest Easy Search Engines are like yellow pages directory of what is available on Internet with a difference of keyword based search facility. Some of the most popular ones are Google, Yahoo, MSN, Excite, HotBot, AOL NetFind, & Tacoma, besides thousands of industry and region specific search engines.
The CRM Software can easiliy adjust in any organization. In CRM we can register complaints and can send SMSs to Customers for welcoming or Complaints status. Complaints can be alloted to Engineers by Frenchise and can be updated by Frenchise.
It also includes Automatic Purchase Generation if any part is required if it's not available in ASC Inventory. It shows all the purchase order status to service frenchise from ERP and can generate Service Frenchise's Bills. You can send SMSs to Engineers Regarding the Complaint along with Address, Complaint No., Model Etc... It includes Defective Item Generation and Defective Item Return.
Purchased orders are received by SF. It has integrated E-Mail Escalation Matrix for Reminders. You can generate Integrated CMRA Module.It also includes Local Purchase SF and local sales.
The CRM is divided in Different Roles.
  • HO ( With All Rights)
  • Admin (All Rights without Master Modification)
  • Call Center
  • Branch/RSM